One-Day Internship™ IT Helpdesk
Welcome to Free
One-Day Internship ™
for IT Helpdesk
About this event
Hosted by Tutor10x
Join our One-Day Internship™ Hackathon — designed for students interested in IT support, data migration, and institutional system operations. In just 4 hours, you’ll take on real challenges inspired by live projects from ASA Institute of Higher Education and experience what it’s like to work as an IT Helpdesk Intern.
Participants will tackle tasks such as supporting data and systems migration projects (e.g., transferring Zoom recordings and assessment data), assisting with helpdesk support for students and lecturers, and contributing to LMS enhancements — including cloning subject content, updating blueprints, and improving usability.
You’ll also engage in activities related to data analysis, such as extracting and visualising academic results and student feedback to support institutional improvement efforts. Documentation and process finalisation will round out the challenge.
Throughout the session, participants will receive guidance and feedback from experienced mentors to help them perform at their best.
Who Should Attend?
What You'll Gain?
Self-Learning Competency
Learn how to effectively use generative AI and other resources to independently master tools—a critical 21st-century skill.
Confidence Boost
Present your work to judges and receive valuable feedback to refine your skills.
Internship Opportunity
ASA Institute of Higher Education is offering a 3-month part-time internship for selected QIBA Professional Year (PY) students. Interns will support ongoing projects related to IT helpdesk operations, data migration, LMS enhancements, and data analysis within a higher education setting.
Hands-On Learning
Work on real-world backend development tasks in a fast-paced, collaborative environment—just like in an actual tech team.
Certificate of Participation
All participants who complete the program will receive a digital certificate to recognize their involvement and showcase on resumes or LinkedIn.
Networking Opportunities
Connect with like-minded peers, mentors, and industry professionals.
Ready, Set, Bring!
A Laptop and Charger
Notebook & Pen
Headset
Event Plan
Doors Open
As per your ticket and email schedule
Kickoff Session
Event overview and instructions
Hackathon/Task /Project
Work on a IT Helpdesk challenge simulating real startup work
Solution Presentations
Showcase your demos and receive feedback from a panel of experts
Networking
Connect with fellow participants after the competition
Awards and Closing
Celebrate achievements and discover the next steps in your career
Industry Partner
ASA Institute of Higher Education
Location: Sydney, Australia
The ASA Institute of Higher Education is a quality-focused institution committed to developing future-ready professionals in a rapidly evolving digital world. ASA recognises the disruption caused by artificial intelligence, machine learning, and emerging technologies—and responds by preparing students with the industry-relevant skills, transferable capabilities, and lifelong learning mindset essential for success.
Since its approval by TEQSA in 2019, ASA has grown its academic portfolio to include the Bachelor of Professional Accounting and the Bachelor of Business (Technology Management). With a strong emphasis on excellence in teaching, personalised support, and industry alignment, ASA empowers its graduates to become top choices for employers seeking well-rounded, capable, and adaptable talent.
In 2024, ASA further evolved its mission, rebranding from the Australian School of Accounting to reflect its expanded academic scope and broader industry focus.
The Lead Judge
Thobias Danudoro (WA)
Title: Scrum Master & Business Analyst at High Tech Masterminds
Profile: Thobias is a Scrum Master and Business Analyst with a background in Data Science and Marketing, having graduated from the University of Western Australia. He currently works with Tutor10x at High Tech Masterminds, where he brings his expertise in IT business analysis, project management, and Scrum methodologies to the team. Thobias is passionate about helping teams deliver high-quality solutions and is deeply invested in continuous learning.
Judges and Mentors
Suman Gautam
Suman is a highly skilled Data Analyst with expertise in SQL, Python, Tableau, and Power BI. He specializes in data analysis, data visualization, and stakeholder management. With experience in both corporate and consulting environments, Suman has designed and optimized dashboards to track key business metrics, improving decision-making processes. His extensive experience with data-driven insights allows him to effectively communicate key business insights to stakeholders.
Sagal Mohamed
Sagal is a Business Analyst with hands-on experience in Agile delivery, CRM systems, and digital project coordination. During an internship at High Tech Mastermind, Sagal contributed to the One-Day Hire initiative—supporting process improvements and founder engagement for a fast-track recruitment program. Skilled in stakeholder collaboration and business analysis, Sagal helps turn ideas into clear, scalable solutions.
Event Coordination
Sam Anawar
Sam is a dedicated Event Coordinator at High Tech Masterminds, responsible for managing and coordinating events at Tutor10x. With a background in Cybersecurity and experience in roles such as Brand Ambassador and Service Desk Technician, Sam excels at connecting the dots between candidates, mentors, judges, and industry guests. Fluent in multiple languages, Sam’s organizational skills ensure that every event runs smoothly.
Chahed Dennaoui
Chahed is an enthusiastic Student Experience Manager at High Tech Masterminds, responsible for managing the Accelerate Capstone Projects and collaborating with universities. With a background in Sales, IT Infrastructure, and Cybersecurity, Chahed ensures seamless communication and collaboration between universities, students, and mentors. Her passion for STEM and her mission to inspire others in tech fuel her efforts to connect students with real-world learning experiences.
Student Experience
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